SHIPPING AND RETURNS

How much will shipping cost?

Our regular shipping price is $7. It will be charged once regardless how many items there are in your order.
All orders will be shipped with tracked airmail.

OK, order is placed, when will you ship?

Our order handling time is 1-3 working days.

How long will it take to receive my order?

It depends on your location. Estimated shipping time is:

  • USA, GB, Japan and most EU destinations – 2 weeks.
  • Canada and Australia – up to 6 weeks.

Shipping time can increase throughout holiday time, especially Christmas and New Year.

Will I have to pay customs and duties?

It depends on where you live:

  • US citizens will not have to pay any duties
  • German and Israeli citizens most probably will have to pay customs duty
  • for other countries we don’t have consistent information, please rely on your prior international online shopping experience
What if my order is lost or damaged during transportation?

If your order is not delivered within 1.5 months, we will either send you a replacement or refund you in full. The same applies to damaged items.

Do you offer returns and exchanges?

Yes, we do. Returns are accepted for whatever reason within 30 days since delivery, just contact us and we’ll guide you throughout return process. You can exchange your item within stated time as well.

Who pays for return shipping?

If you’re returning the jewelry because you changed your mind or ordered wrong size then you should pay for return shipping.
If your jewelry has some defect or it’s size does not match ordered one, we’ll reimburse you as long as you ship it with the cheapest tracked service provided by your national post.

Do you offer any warranty?

Please provide us with photos of damaged item and describe what happened. If jewelry piece was not abused, we will replace it even if you’re out of our 30 days return window.

JEWELRY INFORMATION

Is your silver hypoallergenic?

Yes, it is. Our sterling silver alloy contains 92,5% silver and 7,5% brass. Both of this metals are hypoallergenic.

Will your brass jewelry turn my skin green?

It depends. Everybody’s skin is different. If you’ve had this effect in the past, most probably you’ll have it with our brass jewelry as well.

How I can find out my ring size?

Please proceed to our size guide.

Can you create a piece of jewelry based on my idea?

Yes, we would gladly realize your idea in metal. Just send us an email describing in details what you want. It would be much easier for us to work if you attach some photo or sketch. Expected price is $200-$400 in sterling silver depending on the complexity of design.

Can you make one of your products in gold?

Yes, we do work with 585 gold, most of our products can be cast in gold. Please send us an inquiry and we will calculate the price for you. As a rule of thumb, you can expect the price to be 7-8 fold compared to sterling silver for lighter items (sub 10 grams) and 10-15 fold for heavier items.

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CONTACT INFORMATION

Except FAQ we have following information pages: